Consultancy Service

Contracts/Contractors Management Overview

BRS CAPITAL CONSULTANCY Contract Review/Development service supports the maintenance function within any organisation. Companies will usually use contracts and contractors extensively; their use can range from annual servicing of key equipment, the supply of additional manpower to the outsourcing of some or all of the maintenance function.

In all cases the objective of the contractor has to be:

“To deliver a consistent and repeatable customer experience across all aspects of the service and across every stage of the relationship (e.g. awareness, purchase, usage, and support) that drives loyalty, growth and competitive advantage.”

The type of contract and the management measures applied must be appropriate. The wrong type of contract can impose unnecessary administrative burdens, impose punitive penalty clauses and cause an acrimonious relationship between the contractor and client.

Contracts/Contractors Management Approach

BRS CAPITAL CONSULTANCY has extensive experience in Contract Review/Development services. By reviewing and establishing contracts we can ensure your contracts are the right type and contain the correct balance of risk and reward. Contracts fall broadly into five groups:

• Input-based
• Output-based
• Performance/Partnering
• Managing contractor

Bundled services

The correct contract type must be applied when the contract is awarded. We will review your contracted services (existing or proposed) and ensure the correct contract type is applied). Each contract type requires different elements – if you cannot define the elements appropriate to the contract type you are likely trying to apply the wrong contract. For example, if the scope of work is unclear and you are trying to apply a contract with a fixed price and stringent penalty clauses, then this is a recipe for disaster.

Almost all contracts will contain some form of Service Level Agreement (SLA); this must be:

“A negotiated agreement designed to create a common understanding about services, priorities and responsibilities”

And Not:

“A method to apportion blame” or “a way to unfairly penalise”

SLAs will be supported by Key Performance Indicators (KPIs); these are used to monitor contract delivery and are the base for contract reviews. We will not only ensure that your contracts are the right type but also that they contain the appropriate SLAs and KPIs enabling effective management and service delivery.

Contracts/Contractors Management Benefits

The correct contact is essential if contracted services are to deliver their predicted benefits. At BRS CAPITAL CONSULTANCY, we are experienced in reviewing and establishing contracts that enable you and your contracting partner to have a harmonious and mutually rewarding working relationship.

Facilities Management Audit Overview

Effective Facilities Management (FM) plays a crucial strategic role in delivering business objectives which is why our Facilities Management Audit is now gaining greater recognition.

The demands are such that the maintenance of services, equipment and building fabric is becoming business-critical and significant emphasis is being placed on innovation and efficiency improvement. For their first step to improvement, BRS CAPITAL CONSULTANCY helps customers address each of the following questions:

• Do you have a clear strategy for achieving your facilities objectives?
• Are your facilities objectives aligned with your business objectives?
• Are you achieving best practice?
• Do you know where to look for the next level of improvement objectives?
• Do you know how your facility costs compare to other similar facilities?
• Are your systems, processes and procedures as effective and efficient as they could be?
• Do you know if your contractors are delivering the best value for money?

If you have answered ‘NO’ to any of the above questions, BRS CAPITAL CONSULTANCY FM audit will help you understand your current level of performance.

FM Audit Approach

An external assessment of your Facilities Management can help you demonstrate that you are managing an effective and efficient service. BRS CAPITAL CONSULTANCY FM Scan is an online analysis tool to quickly self-assess your hard and soft services, benchmarking against sector best practice and against your competitors. The benchmark scores offer access to a series of performance measures.

The audit takes between 3-5 days. The assessment covers the full range of facilities services and enables users to select which services they want to assess moving forward. This tool in no way replaces more in-depth services but offers an initial orientation to inform you of the next step.

FM Audit Benefits

• Assesses how your FM operations compare to similar in other industry sectors and a common set of best practices
• Identifies a series of key performance measures to ensure improved performance
• Reduces costs
• Improves service